General Terms and Conditions of Service
1. PARTIES AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS:
On the one part, the provider of services, House and Kids Consulting, S.L. (hereinafter also referred to as the Provider), with registered address at C/ Bravo Murillo, nº297, portal 1, escalera A, 1º izda., 28020 Madrid, (Madrid), N.I.F. B84262849, customer service telephone 915798713, and e-mail: info@houseandkids.es, owner of the website https://www.houseandkids.es/en/en, sets out the contractual document governing the engagement of services through the aforementioned website.
On the other part, the User – Client (hereinafter the User), registered on the website by means of a username and password, over which the User bears full responsibility for use and safekeeping, and is responsible for the accuracy of the personal data provided to the Provider.
BOTH PARTIES ACCEPT this document, which entails that the User:
a. Has read, understood and comprehended what is set out herein.
b. Is a person of legal age with the legal capacity to enter into contracts.
c. Assumes all obligations set out herein.
d. Has read and accepts these general terms and conditions of purchase from the moment of acquiring any product or service offered.
This document may be printed and saved by Users.
The Provider makes available to Users the email address info@houseandkids.es for any queries regarding these terms and conditions.
These terms and conditions shall be valid for an indefinite period and shall apply to all engagements made through the Provider’s website.
The Provider reserves the right to unilaterally amend these General Terms and Conditions, without this affecting any services or promotions previously acquired prior to the amendment, with the aim of improving the services offered. In all cases, these general terms and conditions must be consulted before engaging any services.
It is advisable to keep a copy of any data contained within the services purchased.
House and Kids Consulting, S.L. accepts no responsibility for any loss of data, files or any damage resulting from a failure by the User to back up data contained within purchased services such as memory cards.
House and Kids Consulting, S.L. accepts no responsibility for any consequences arising from improper use of the services available on the website.
The civil liability of House and Kids Consulting, S.L. in respect of the services provided is limited to the value thereof; the User waives the right to bring any claim against the Provider on any grounds in the event of dissatisfaction with services purchased on the website https://www.houseandkids.es/en/en, as well as for any possible failures, slow access or access errors to the website, including any loss of data or other information that may exist on the User’s computer or network.
House and Kids Consulting, S.L. is a company specialising in the remote provision of domestic staffing and related services. House and Kids Consulting, S.L. offers its services remotely via its website and/or by telephone. [ADAPT AS APPROPRIATE TO SPECIFIC CIRCUMSTANCES]
2. SUBJECT MATTER OF THE CONTRACT:
2.1 Scope of application: This contract governs the contractual relationship arising between the Provider and the User at the moment the User accepts these terms and conditions during the online engagement process by ticking the relevant box. These General Terms and Conditions shall apply from the date on which the order or engagement is made.
The contractual relationship entails the provision of a specific service, in exchange for a specified price publicly displayed on the website.
2.2 Territory of application: The virtual service platform at https://www.houseandkids.es/en/en is available throughout Spain. [ADAPT AS APPROPRIATE TO SPECIFIC CIRCUMSTANCES]
2.3 Capacity to contract: In order to make an engagement, you must be of legal age and have the legal capacity to enter into contracts.
2.4 Client acceptance: Confirmation of an engagement through the website https://www.houseandkids.es/en/en is carried out by email and automatically implies acceptance of these General Terms and Conditions. These terms and conditions are available on the website https://www.houseandkids.es/en/en or, upon request, may be sent to you by email.
2.5. Amendment of the General Terms and Conditions of Service: House and Kids Consulting, S.L. reserves the right to make changes and/or amendments to these General Terms and Conditions. We recommend that clients review them regularly. Should such changes or amendments be made after an engagement has been confirmed, the terms and conditions in force at the date of that engagement shall apply.
3. INFORMATION PROVIDED ON THE WEBSITE https://www.houseandkids.es/en/en:
3.1 Pricing: In exceptional circumstances, prices for services shown on our website may be displayed incorrectly at a lower rate than the applicable price. Should this occur and should we have confirmed your engagement, we will contact you immediately to issue a revised confirmation with the correct price. If the applicable price is higher, you will have the right to cancel your engagement and any amounts already paid will be refunded.
3.2 Service information: Information appearing in our advertising, brochures, other written materials, on our website or provided by our representatives or staff constitutes an invitation to treat. Such information does not constitute an offer on our part to provide any service.
The content at https://www.houseandkids.es/en/en is subject to ongoing renewal and updating to ensure that our clients receive the most complete and detailed information possible. As a result, in exceptional circumstances, content may occasionally display provisional information about certain services. Should the information provided not correspond to the characteristics of the service, the client shall have the right to withdraw from their engagement at no cost.
All contractual information on the website is presented in Spanish (Castilian), and communication with clients and users, as well as the formalisation of contracts, shall be conducted in this language. However, if desired, the client may request communication in another language, provided this is indicated before the engagement process begins.
3.3 Availability of service(s): [ADAPT AS APPROPRIATE TO SPECIFIC CIRCUMSTANCES]. There may be occasions when it is not possible to provide all services due to non-availability at the time of engagement. In such cases, we will contact you to offer the following options:
a) selection of an alternative service with similar characteristics;
b) notification of availability, should you prefer to wait until the service becomes available.
Should you decline our suggestions, the engagement relating to these services will be cancelled and any sums paid will be refunded.
3.4 Right of cancellation: House and Kids Consulting, S.L. reserves this right (right of cancellation) where a specific service does not meet the quality requirements imposed on all services at https://www.houseandkids.es/en/en. Should such a quality issue be identified, the Customer Service team of House and Kids Consulting, S.L. will suggest an alternative service, and if the alternative is not satisfactory to the client, the cost of the service will be refunded.
3.5 Engagements 24 hours a day, every day of the year: Engagements may be submitted at any time, twenty-four (24) hours a day, three hundred and sixty-five (365) days a year; however, engagements received after nineteen (19) [ADAPT AS APPROPRIATE TO SPECIFIC CIRCUMSTANCES] hours will not be processed until the following working day in Madrid. Engagements received over the weekend will be processed first thing on the following Monday, or the first working day.
3.6 Fraud: If House and Kids Consulting, S.L. suspects or detects any irregularity or fraud, it reserves the right to cancel the transaction for security reasons.
4. ENGAGEMENT PROCESS:
In order to access the services offered by the Provider, the User must register on the website by creating a user account. To do so, the User must freely and voluntarily provide the personal data requested, which shall be processed in accordance with the applicable data protection legislation — namely Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD), and Royal Decree 1720/2007 implementing the LOPD — as detailed in the Legal Notice and Privacy Policy of this website.
The User shall select a username and password, and undertakes to use them diligently and not to make them available to third parties. The User also undertakes to notify the Provider of any loss or theft of their credentials, or of any possible access by an unauthorised third party, so that the Provider may proceed to immediate blocking.
The User may not choose a username that could cause confusion with other users by implying that the User is a member of the Provider’s organisation, nor may the username contain offensive, injurious or generally unlawful language, or language contrary to the requirements of morality and good faith.
Once the user account has been created, and in accordance with the requirements of Article 27 of Law 34/2002 on Information Society and Electronic Commerce Services, the engagement process shall follow these steps:
1. Select the service by clicking on it; it will automatically be added to your “shopping basket”.
2. If you wish to add further services, select the option “Continue browsing”. If you have added a service in error, click the option to remove it from the basket. The basket will display items, quantities, prices and the total amount. Once all services have been selected, taxes, charges and discounts will be calculated based on the payment and delivery details entered.
3. Once the service(s) have been selected, click “Checkout” to place the engagement. Upon clicking this option, a purchase confirmation page will appear (a summary of the engagement, your details and the chosen payment method).
4. User registration will be required to complete the engagement (registration is free of charge), involving completion of a data collection form (in which you will be asked to accept the Privacy Policy and Legal Notice (with links to both)). Once submitted, you will receive a registration confirmation email to the address provided. If you are already registered, you may access your details by clicking the returning user login button.
Please check your spam and junk mail folders and always verify that the contact details you provide are correct.
5. Once registered, a notes screen will appear where you may indicate your preferred delivery schedule; there will also be a checkbox which must be ticked to confirm acceptance of these General Terms and Conditions and the Privacy Policy.
6. To complete the process, click the “Confirm” button.
In all cases, the Provider’s platform will inform the User by email, upon completion of the engagement process, of all details including characteristics, price, delivery method, date of engagement and estimated delivery of the purchased service.
Should there be any error in the address provided or in any other aspect of the engagement, this must be notified immediately to the email address indicated on the website, so that the error may be corrected.
For any queries, please contact our Customer Service team through any of the methods provided on the website https://www.houseandkids.es/en/en.
House and Kids Consulting, S.L. provides FREE Customer Service via our contact email address info@houseandkids.es; if you choose any other alternative means of communication, the User shall bear the cost of that communication.
House and Kids Consulting, S.L. also makes available telephone numbers in Spain subject to the cost of the User’s telephone operator.
GUEST ENGAGEMENT [ADAPT AS APPROPRIATE TO SPECIFIC CIRCUMSTANCES]
This website also permits engagement through a guest checkout facility. Under this option, only the minimum information required to process your engagement will be requested. Once the engagement process is complete, you will be offered the option to register as a User or to continue as an unregistered user.
5. DELIVERY: [ADAPT AS APPROPRIATE TO SPECIFIC CIRCUMSTANCES]
Deliveries shall be carried out through the Company ………………., whose Customer Service telephone number is ……………………….. . Delivery charges shall apply as follows:
Delivery times are generally between X working days, depending on the destination and chosen payment method. This timescale applies provided that stock availability has been confirmed and full payment of the order has been verified.
The Provider shall accept no liability where delivery of the service fails to take place due to data provided by the User being false, inaccurate or incomplete.
Delivery shall be deemed to have taken place at the moment the carrier has made the services available to the User and the User, or their authorised representative, has signed the delivery receipt.
It is the User’s responsibility to inspect the services upon receipt and to note any reservations or claims that may be justified on the delivery receipt.
Where the engagement does not involve the physical delivery of any item, and the service is made available for direct download from the website, the Provider will inform the User in advance of the procedure to be followed to carry out such download.
6. PRICES AND VALIDITY OF OFFERS:
All prices shown on the website https://www.houseandkids.es/en/en include VAT (Value Added Tax) at the rate applicable at the time of purchase. All prices on the website are valid unless subject to a typographical error or out-of-stock situation, and are in all cases expressed in Euros (€). Such prices, unless expressly stated otherwise, do not include delivery, handling, packaging, shipping insurance or any other additional services relating to the purchased service. (VALUE ADDED TAX: In accordance with Article 68 of Law 37/1992 of 28 December on Value Added Tax, the delivery of services shall be deemed to be located in the territory to which Spanish VAT applies if the delivery address is in Spanish territory, with the exception of the Canary Islands, Ceuta and Melilla. The applicable rate of VAT shall be that legally in force at any given time, depending on the specific item in question. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries shall be exempt from VAT pursuant to Article 21 of Law 37/1992, without prejudice to the application of taxes and duties applicable under the legislation in force in each of those territories.)
Payment to the Provider shall give rise to the issuance of an invoice in the name of the registered User. Such invoice shall be automatically sent to the email address provided by the User, and shall also be sent alongside the service engaged.
The prices applicable to each service shall be those published on the website and automatically applied by the engagement process at its final stage. The User acknowledges that in all cases the economic value of certain services may vary in real time. In all cases, Users will be notified of this in advance.
In the case of limited-time promotions, the promotional discount shall apply provided that the engagement has been registered during the promotional period.
Data recorded by the various payment methods shall serve as evidence of the date on which financial transactions took place, and shall be used to determine whether an engagement is subject to a promotional offer.
For any information regarding an engagement, the User may contact the PROVIDER via the customer service telephone number or by email to the address provided.
7. PAYMENT METHODS:
The following payment systems are available:
7.1 Credit or debit card: The User must hold a valid credit or debit card and enter all card digits in the relevant form. The transaction is formalised at the time the engagement is made. Only Visa and Mastercard are accepted (or specify which cards are accepted) [ADAPT AS APPROPRIATE TO SPECIFIC CIRCUMSTANCES]. Only payments made with secure cards are accepted, where the cardholder’s identity is authenticated in accordance with the method established by their bank, through secure electronic commerce (“Verified by Visa” and “MasterCard SecureCode”). The engagement cannot be processed until payment has been authorised by your bank or financial institution.
The SSL (Secure Sockets Layer) system is used, which provides a secure payment environment by encrypting the information transmitted during the transaction, ensuring its confidentiality.
7.2 Cash on delivery: Payment by cash on delivery is made at the point of receipt of the engagement, when the delivery company hands over the item; you must have the full amount of the order ready for payment at that point. Failure to do so will require the recipient to collect the order from the carrier’s premises. This also applies following two failed delivery attempts to the delivery address. Deliveries shall be made only to the address provided by the client at the time of engagement.
7.3 Bank transfer or direct credit: Upon completing the engagement, the User will receive instructions with the account details for payment. It is essential that the assigned order number and the User’s name are clearly stated in the transfer reference. Payment must be made within 7 days of the engagement being placed in order for the order to be confirmed; otherwise it will be cancelled from our system.
7.4 PayPal or other platforms: Once the engagement has been completed, if this payment method is selected, you will be redirected to the official PayPal website to make payment. Once payment has been successfully completed, your engagement will be confirmed and a summary email will be sent. Clicking “Return to website” will bring you back to the site to view the engagement and print it if required. PayPal has its own privacy policies and House and Kids Consulting, S.L. accepts no responsibility for them.
8. DELIVERY OF ORDERS:
8.1 Delivery address: Orders shall be delivered to the delivery address freely designated by the User. The Provider therefore accepts no liability where delivery of the service fails to take place as a result of data provided by the User being false, inaccurate or incomplete, or where delivery cannot be effected for reasons beyond the control of the delivery company, such as the absence of the recipient.
Deliveries shall be made during normal working hours.
Without prejudice to the foregoing, the Provider has taken all the measures expected of a diligent trader to ensure that delivery can be effected within the agreed timeframe, and therefore no liability may be attributed to the Provider in this regard.
Deliveries are made only to addresses in mainland Spain and the Balearic Islands. [ADAPT AS APPROPRIATE TO SPECIFIC CIRCUMSTANCES]
House and Kids Consulting, S.L. shall use all means at its disposal to ensure that your order is delivered within the timeframe indicated on our website at the date of the order confirmation.
8.2 Delivery timeframes: These correspond to those indicated in the details of each service. In the case of services not available at the time of engagement, our Customer Service team will be able to provide information on availability and an estimated delivery timeframe.
If you have ordered multiple services in a single engagement, please note that they may have different availability dates, in which case they may be delivered on different dates. Please be aware that in the event of the unavailability of any item at the time of despatch, you have the right to cancel the engagement at any time before despatch by contacting our Customer Service team at the following email address: info@houseandkids.es, quoting the order number.
8.3 Despatch confirmation: At the time the order is handed to our carrier, we will send a despatch confirmation to the email address provided when placing the engagement. The despatch confirmation will include the relevant tracking number, enabling you to track your order through the carrier’s website.
8.4 Delivery damage: Items are delivered in secure packaging. If, at the time of delivery, any item visibly and clearly shows defects caused by transport damage — without the need to handle the shipping or product packaging — or if an error in the items received is apparent in the same manner, the client must note this on the delivery receipt signed with the carrier and contact our Customer Service line immediately on 915798713 or by email to info@houseandkids.es within 24 hours of receipt, in order to initiate a return of the affected item(s) and proceed with a replacement in perfect condition, or a refund of the price paid, as indicated in your email.
A delivery receipt with no notation of damage is equivalent to confirmation that the packaging is in perfect condition. Similarly, if damage to the item is found once the parcel has been opened and the packaging is in perfect condition, the client has 24 hours from receipt to contact our Customer Service line on 915798713 or by email to info@houseandkids.es. Claims for damage to items received after 24 hours of delivery will not be accepted.
9. RIGHT OF WITHDRAWAL:
9.1 Right of withdrawal: The User has 14 calendar days, counted from the date of delivery, to return the service (Article 71 of Law 3/2014 of 27 March [amending the General Consumer and User Protection Act]). If you are not satisfied with the service or any of the services in your engagement, you may exercise your right of withdrawal by completing the form appended to these terms and conditions, including your engagement number (to obtain a refund of the amount paid within a maximum of fourteen (14) calendar days of receipt of the engagement), together with your contact details. Unless the return is due to a defect in the service, delivery costs shall be borne by the USER. The service must be returned in its original packaging and in perfect condition.
We will provide you with a return number and instructions for the returns procedure. You must send the return to us via email at info@houseandkids.es or by post, within 14 calendar days of receipt. After this period, returns or exchanges may only be requested on technical grounds covered by the guarantee applicable to the service(s).
The service must be returned with all items included at the time of delivery, free from damage or signs of wear of any kind, and must not show evidence of improper use or use that differs from the nature of the service, to the address we provide.
Return in the original packaging is recommended; if this is not possible, the service may depreciate in value. The client is responsible for the packaging and protection of the returned item(s) as well as for any delivery costs arising from the return.
Provided that services are returned within the 14-calendar-day period, free from damage or signs of wear, in compliance with the conditions set out in this section, and with the return number we have provided, we will refund the full purchase price.
Please remember that in all cases the returned item must include:
– The return number provided
– The order number
– Date of purchase and date of exercise of the right of withdrawal
Additional information (optional):
– Reasons for the return
– Any information you consider necessary or useful for processing the return
9.2 Return of a defective service: The User must notify House and Kids Consulting, S.L. of any lack of conformity with the service within two months of becoming aware of it. If the service is defective from the outset, please send an email to info@houseandkids.es quoting the order number and explaining the reason for the return. Our Customer Service team will contact you by email or telephone to advise you on how to proceed with the return of the defective item and to provide a return number.
The item(s) from the engagement must be returned to the address we provide, with all items included at the time of delivery and in perfect condition, free from damage or signs of improper use or use that differs from the nature of the item.
Once the defective item has been received in accordance with the above conditions and a manufacturing defect is confirmed, we will contact you to arrange repair, replacement, price reduction or termination of contract, as appropriate. In all such cases, associated costs shall be borne by House and Kids Consulting, S.L..
9.3 Return of a non-defective service: Where the service has no defect and the return has been prompted by a misunderstanding or improper use, House and Kids Consulting, S.L. will contact you to advise on the steps to follow for recovery of the service.
Delivery costs arising from the return of a service that presents no damage or defect shall be borne by the client, and House and Kids Consulting, S.L. shall not proceed with such delivery until advance payment of transport costs has been received. Confirmation by House and Kids Consulting, S.L. that the returned service shows damage arising from misuse or inadequate protection during transit may result in voiding of the Guarantee or a reduction in the value of the service.
9.4 Return due to an error by House and Kids Consulting, S.L.: Where the service does not correspond to that ordered, due to an error attributable to the company, the User must notify the company by email as soon as possible; House and Kids Consulting, S.L. will cover the costs of collecting the incorrectly sent item and delivering the correct one.
9.5 Inspection of Returns: The inspection and verification of returned items shall be carried out by House and Kids Consulting, S.L., which, upon receipt at its premises, shall verify that all requirements set out in section 9.1 have been met. Failure to comply with these requirements may result in voiding of the Guarantee or a reduction in the value of the service.
If any item is missing, the service will be returned to your address with a note indicating the missing contents.
9.6 The right of withdrawal shall not apply in the following cases:
1. If the service is not presented in perfect condition.
2. If the original packaging is not intact or is not in perfect condition. The original packaging must protect the service so that it is received in perfect condition; the use of seals or adhesive tape applied directly to the service itself is prohibited.
3. Where the item has been opened without it being possible to demonstrate that it has not been used.
4. In the case of software applications directly downloaded through the portal.
5. In the case of personalised services or those which, for reasons of hygiene or other legally provided exceptions, are not subject to this right.
10. REFUNDS:
10.1 Refund of delivery charges: If you request a refund of the return delivery charges, you must send the items by standard post. Responsibility for the return delivery lies solely with the delivery company or carrier contracted for that purpose. Any additional costs arising from the use of express delivery services shall be borne by the client.
10.2 Refund on return: In the event of a return, any amounts paid will be refunded by the same payment method used for the original purchase. House and Kids Consulting, S.L. will not issue a refund or despatch a replacement until receipt of the returned item and inspection of its packaging and accessories in our warehouse has been confirmed.
10.3 Refund timeline: Refunds will be processed within 15 working days of receipt and inspection of the returned item. The maximum period for processing payment is one month. To proceed with the refund, the following details are required:
– Return number
– Invoice and order number
– IBAN + 20-digit bank account number.
10.4 House and Kids Consulting, S.L. will decline to issue a refund if:
– the services have been used or damaged, or their use has exceeded the nature of the service.
– any item is missing from the returned services.
11. APPLICABLE WARRANTIES AND AFTER-SALES SERVICE:
11.1 Guarantee: All services offered through the website are entirely genuine, unless otherwise stated in their description.
All services carry a 2-year guarantee period, in accordance with the criteria and conditions set out in Law 3/2014 of 27 March [approving the revised text of the General Consumer and User Protection Act and other complementary laws], except in exceptional cases where the period may differ.
In the event that the Sale of Consumer Goods Guarantee Act (23/2003 of 10 July) requires that the service be sent to the manufacturer to process the guarantee, the team at House and Kids Consulting, S.L. will advise you on how to proceed by email or telephone. In such cases, House and Kids Consulting, S.L. accepts no responsibility for the manner in which the manufacturer processes the guarantee.
1. Unless proven otherwise, services shall be deemed to conform to the contract provided they meet all of the following requirements, unless any of them is not applicable in the circumstances of the case:
a) They conform to the description provided by House and Kids Consulting, S.L..
b) They are fit for the purposes for which services of the same type are ordinarily used.
c) They are fit for any special purpose required by the client, where this has been communicated to House and Kids Consulting, S.L. at the time of entering into the contract, provided that the company has acknowledged that the service is fit for that purpose.
d) They present the quality and performance customarily expected of a service of the same type, which the client can reasonably expect, having regard to the nature thereof and, where applicable, the descriptions of specific characteristics of the services made by House and Kids Consulting, S.L..
e) House and Kids Consulting, S.L. describes the details, technical specifications and photographs of services as provided by the manufacturer, and is not bound by such public statements.
2. Any lack of conformity resulting from incorrect installation of the service shall be treated as a lack of conformity of the service itself where the installation is included in the contract and has been carried out by House and Kids Consulting, S.L. or under its responsibility, or by the USER where the defective installation is due to an error in the installation instructions.
3. Liability for lack of conformity shall not arise where the User was or could not reasonably have been unaware of the lack of conformity at the time of entering into the contract, or where it originates from materials supplied by the User.
11.2 Defective services: In the case of a defective service, House and Kids Consulting, S.L. shall proceed to repair, replace, reduce the price or terminate the contract (as applicable), all of which shall be free of charge to the user. House and Kids Consulting, S.L. is liable for any lack of conformity that manifests itself within two years of delivery, provided that House and Kids Consulting, S.L. is notified of the lack of conformity within two months of the User becoming aware of it.
11.3 Cases in which the guarantee is voided: The guarantee does not apply in the following cases:
– Damage caused by adaptations, adjustments or modifications made to a service without the written agreement of the manufacturer,
– Costs relating to maintenance, repair or replacement of parts due to normal wear and tear,
– Breakdowns and damage to accessories,
– Damage caused by improper use, inappropriate use, failure to follow the instructions for use with respect to its operation and maintenance, or improper installation,
– Damage caused by non-authorised persons or the user,
– Damage caused by accidents, lightning, floods, fires or any other cause that is not the responsibility of the manufacturer,
– Damage caused by a system failure within which the service may be incorporated,
– If the model or serial number of the service shows any modification,
– Use of the service outside of a private household context, for example in intensive professional use, or
– Services that have already been repaired by service centres other than those of House and Kids Consulting, S.L..
11.4 Replacement of an irreparable service: In the event that a service is deemed irreparable, or the cost of repair is disproportionate to its value, it shall be replaced by an identical one. If this is not possible, we will offer a service of identical or superior specifications.
The replacement of your service shall bring your purchase contract and any guarantee extensions to an end, as the acquisition of a new service will benefit from a new contract as it constitutes a new purchase.
12. ONLINE DISPUTE RESOLUTION
In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free-access platform for the online resolution of disputes between the USER and the PROVIDER, without the need to resort to the courts, through the intervention of a third party, referred to as the Dispute Resolution Body, which acts as an intermediary between both parties. This body is neutral and will engage in dialogue with both parties to reach an agreement, and may ultimately suggest and/or impose a resolution to the dispute. Link to the ODR platform: http://ec.europa.eu/consumers/odr/
12. INVALIDITY AND INEFFICACY OF CLAUSES:
If any clause included in these General Terms and Conditions is declared wholly or partially null and void or ineffective, such nullity or ineffectiveness shall affect only that provision or the part of it that is null or ineffective, whilst the General Terms and Conditions shall remain in force in all other respects, with such provision, or the affected part of it, being treated as though it had not been included.
13. APPLICABLE LAW AND JURISDICTION:
These terms and conditions shall be governed and interpreted in accordance with Spanish law in respect of all matters not expressly provided for herein. The Provider and the User agree to submit any dispute arising from the provision of the services subject to these Terms and Conditions to the Courts and Tribunals of the Provider’s place of business (if a legal entity) or of the User (if a natural person).
In the event that the User is domiciled outside of Spain, the Provider and the User expressly waive any other jurisdiction and submit to the Courts and Tribunals of the city of Barcelona (Spain).
14. COMMENTS AND SUGGESTIONS:
Your comments and suggestions are welcome. We kindly ask that you send them to us through our contact form.
We also have official complaints forms available to consumers and users. These may be requested by calling Customer Service on 915798713 or through our contact form.
ANNEX: RIGHT OF WITHDRAWAL
For the attention of:
Name: House and Kids Consulting, S.L.
NIF: B84262849
Address: C/ Bravo Murillo, nº297, portal 1, escalera A, 1º izda., 28020 Madrid, (Madrid)
Telephone: 915798713
Email: info@houseandkids.es
Details of the service/provision to be withdrawn from:
Order/invoice number: ______________________________________________
Order/invoice date: ___________________________________________
Date of receipt of service: ___________________________
Description of service: __________________________________
_______________________________________________________________
_______________________________________________________________
Consumer/user details:
Name: __________________________________________
NIF/Passport: ______________________________________________
Address: _________________________________________
City/Town: _________________________________________
Telephone: __________________________________________
Email: __________________________________
Right of withdrawal:
In accordance with Article 68 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Consumer and User Protection Act and other complementary laws [Real Decreto Legislativo 1/2007], I hereby notify you that I am withdrawing from the contract of sale for the service/provision described above, and would be grateful if you would contact me using the contact details provided to confirm that this request has been processed.
Date of request:
Consumer/user signature:
